Accessibility Statement

Our Commitment

Lumi Nails & MedSpa is committed to ensuring that our services, facilities, and digital experiences are accessible to all individuals, including those with disabilities. We believe that luxury and inclusivity go hand in hand, and we continuously work to remove barriers to access.

Physical Accessibility

Our studio at 2111 S. Wabash Avenue, Chicago, IL 60616 is designed with accessibility in mind:

• ADA-Compliant Entrance: Our main entrance is wheelchair accessible with level entry and automatic door assistance available upon request.
• Accessible Restrooms: ADA-compliant restrooms are available on-site.
• Service Accommodations: Our treatment stations can accommodate wheelchairs and mobility devices. Please let us know your needs when booking so we can prepare the most comfortable experience for you.
• Service Animals: Service animals are welcome in our studio in accordance with ADA guidelines.
• Parking: Accessible parking spaces are available nearby. Our team is happy to provide directions upon request.

Website Accessibility

We strive to ensure our website meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our efforts include:

• Semantic HTML: Proper heading hierarchy, landmark elements, and structured content for screen reader compatibility.
• Keyboard Navigation: All interactive elements — including navigation, forms, and buttons — are accessible via keyboard.
• Skip Links: A "Skip to main content" link is available on every page for keyboard users.
• Color Contrast: Text and interactive elements meet WCAG AA contrast ratio requirements.
• Descriptive Labels: Form inputs include associated labels, and interactive elements include ARIA attributes where appropriate.
• Responsive Design: Our site is fully responsive across desktop, tablet, and mobile devices.
• Text Resizing: Content remains readable and functional when text is resized up to 200%.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and physical space to identify and address barriers. Our team receives training on accessibility best practices, and we incorporate accessibility considerations into every new feature and update.

Communication Accommodations

We are happy to accommodate guests who may need additional communication support:

• Written communication is available for guests who are deaf or hard of hearing.
• Appointment reminders can be sent via email or SMS based on your preference.
• Our team is trained to provide clear, patient communication for all guests.
• Large-print versions of our service menu are available upon request.

Third-Party Content

Our website may include content or links from third-party providers (booking platforms, social media, payment processors). While we encourage these partners to follow accessibility standards, we cannot guarantee the accessibility of third-party content. If you encounter an accessibility barrier on a linked site, please let us know.

Feedback & Assistance

We welcome your feedback on the accessibility of Lumi Nails & MedSpa. If you encounter any barriers, need assistance, or have suggestions for improvement, please contact us:

• Email: info@luminailsandmedspa.com (please include "Accessibility" in the subject line)
• Phone: 1-833-814-LUMI
• In Person: 2111 S. Wabash Avenue, Chicago, IL 60616

We aim to respond to accessibility-related inquiries within 2 business days and will work with you to provide the information or service you need in an accessible format.

Regulatory Compliance

This statement is guided by the Americans with Disabilities Act (ADA), the Illinois Human Rights Act, and the Web Content Accessibility Guidelines (WCAG) 2.1. We are committed to meeting our legal obligations and exceeding them wherever possible.

This statement was last updated on April 1, 2026.