LUMI

How clients agree to texts from Lumi Nails and Medspa

Clients choose texts on the last step of our online booking form. The client types their mobile number in the Phone field, which sits directly above the text boxes. Checking the first box gives permission to text that number about appointments: confirmations, reminders and changes. If the box is checked with no number, the form shows "Add a mobile number to get texts." and the booking cannot be confirmed until a number is entered.

Both boxes start unchecked. The second box only appears after the first is checked. It covers offers and news, up to 4 a month, and it is never required to book.

At the front desk, staff ask before turning texts on in a client's profile, and offers need a separate yes.

Lumi booking form, last step: First name, Last name, Email, and a Phone field directly above an unchecked box that reads Text me about my appointments: confirmations, reminders and changes. Msg and data rates may apply. Reply STOP to stop, HELP for help.
Step 1The form as the client first sees it. The Phone field sits directly above the unchecked text box.
The appointment texts box is checked but the Phone field is empty. The form shows Add a mobile number to get texts. and the Confirm booking button is disabled. A second unchecked box reads Also text me offers and news from Lumi Nails and Medspa, up to 4 a month. Agreeing isn't required to book.
Step 2If the client checks the box without a phone number, the form asks for one and will not confirm the booking.
The Phone field now holds a mobile number, the appointment texts box is checked, the offers box is unchecked, and Confirm booking is enabled.
Step 3With a mobile number entered, the client can confirm. Here the client agreed to appointment texts only and left offers unchecked.
Booking confirmation page that reads You're booked! See you soon! with the visit date and service.
Step 4What the client sees after submitting the form.

Texts come from (872) 529-3030. Reply STOP to any text to stop, or HELP for help. Message and data rates may apply. Message frequency varies.

The pictures are from our booking system with a sample client.

Lumi Nails & MedSpa · 2111 S. Wabash Avenue, Chicago, IL 60616 · Terms & Conditions · Privacy Policy