PAYMENT & REFUNDS POLICY
We strive to provide exceptional salon services to our valued clients. In accordance with the laws of the state of Illinois, we have established the following Payment and Refund Policy:
Payment:
* Payment is due at the time services are rendered.
* We accept cash, credit cards, and other forms of electronic payment.
Refunds:
* All services rendered are non-refundable once completed.
* If you are dissatisfied with a service, please notify us during your appointment, and we will make every effort to address your concerns promptly.
* Service Adjustments:
* We offer complimentary adjustments within 7 days of the original service. Please contact us within this timeframe to schedule a follow-up appointment.
Late or no-show up policy:
We kindly ask that you cancel or reschedule your appointment at least 24 hours prior. Appointments that are canceled or rescheduled later than 24 hours will be charged 100%. If you are late for your appointment more than 15 minutes it will be considered as No-Show and you will be 100% charged for services that you booked. All sales are final.
able demands.
Privacy Policy
Respecting your privacy is a top priority at J Salon. Our Privacy Policy is designed to provide transparency regarding the collection and use of your personal information. In accordance with Illinois laws, we implement the following practices:
* Client Information:
* We collect personal information solely for the purpose of providing salon services and maintaining accurate records.
* Your personal information is kept confidential and is not shared with third parties without your explicit consent.
* Photography and Videography:
* We request permission before taking any photographs or videos that include our clients, particularly those featuring the work of our nail technicians.
* Your consent will be sought through a consent form, and you have the right to decline.
* Marketing and Promotions:
* With your explicit consent, we may use photographs or videos for marketing and promotional purposes, such as social media or our website.
* Security Measures:
* We take reasonable precautions to protect your personal information from unauthorized access or disclosure.
* Client Rights:
* You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.
NO PETS Policy
* No Pets Allowed:
* For the safety and well-being of our clients and staff, we regret to inform you that pets are not allowed within the salon premises. This includes, but is not limited to, dogs, cats, birds, and other animals.
* Service Animals Exception:
* We recognize and respect the rights of individuals with disabilities who rely on service animals. Service animals, as defined by the Americans with Disabilities Act (ADA), are permitted in the salon. We kindly ask that clients with service animals inform our staff in advance to ensure a seamless and comfortable experience.
Reasons for the Policy:
* Health and Safety: The presence of pets can pose health and safety risks, including allergies and potential accidents.
* Disturbance: Pets may cause disruptions to other clients or staff members.
* Hygiene: Maintaining a clean and sanitary environment is essential, and the presence of pets may compromise these standards.
* Cooperation Requested:
* We appreciate your understanding and cooperation in adhering to our pet policy. If you arrive with a pet, we kindly ask that you make suitable arrangements for their care outside the salon premises.
* Service Termination Right:
* The salon reserves the right to refuse or terminate services if a client brings a pet into the salon, except for qualified service animals. Such decisions will be made in consideration of the well-being and safety of all individuals present.
Privacy Policy
Respecting your privacy is a top priority at Lumi Salon. Our Privacy Policy is designed to provide transparency regarding the collection and use of your personal information. In accordance with Illinois laws, we implement the following practices:
* Client Information:
* We collect personal information solely for the purpose of providing salon services and maintaining accurate records.
* Your personal information is kept confidential and is not shared with third parties without your explicit consent.
* Photography and Videography:
* We request permission before taking any photographs or videos that include our clients, particularly those featuring the work of our nail technicians.
* Your consent will be sought through a consent form, and you have the right to decline.
* Marketing and Promotions:
* With your explicit consent, we may use photographs or videos for marketing and promotional purposes, such as social media or our website.
* Security Measures:
* We take reasonable precautions to protect your personal information from unauthorized access or disclosure.
* Client Rights:
* You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.
A 7-Day Chip-Free Guarantee
Providing a 7-day chip-free guarantee for No-Chip Manicure w/strengthening and Gel Extensions services is we adopted for a number reasons:
1. Customer Assurance: This period serves as a quality guarantee to reassure our clients about the durability of the service provided. We are building trust and confidence in our team's work.
2. Industry Standard: Seven days is a reasonable timeframe in which a customer can expect their manicure to remain pristine under normal conditions. It's a balance between offering a guarantee and not overcommitting to a period that might be affected by numerous variables beyond our control.
3. Product Performance: Many professional nail products like gels, polishes, and acrylics are designed to last about a week or more without chipping if properly applied and cared for. The 7-day period often aligns with the product’s performance specifications.
4. Customer Habits: It encourages customers to return if they have an issue within a week, which is a reasonable timeframe for most to notice any problems with the service.
5. Wear and Tear: A week is also a good period to gauge the customer's use and care of their nails. Beyond this time, chips or damage are more likely due to normal wear and tear or customer habits rather than a fault in the application process.
6. Manage Expectations: We would like to set a limit on the free fix period that helps manage customer expectations and avoids the scenario where a salon is perpetually responsible for touch-ups or repairs that are due to the natural life cycle of the nail product or the client’s activities.
7. Limit Abuse: This policy helps prevent abuse of free services. Without a time limit, customers might come back for free touch-ups that are not due to the quality of the workmanship but to normal wear or an unrealistic expectation of product durability.
8. Feedback Loop: If chips are happening regularly within that time frame, it provides immediate feedback to the salon to potentially reassess the techniques or products used.
By setting a 7-day limit, we would like to balance customer service and satisfaction with practical business management. It’s a compromise between providing value and setting boundaries that protect our business from unreasonable demands.